Help
Help and support
We’re a small team in Canberra and we read every message. Write to info@tadavite.com and we’ll reply as soon as we can.
I’ve lost my host link. How do I get back to my event?
If you were signed in when you made it, or added it to your account, sign in and it’s under My events. On the phone or computer you made it on, it’s also there without signing in. Otherwise email us from the address on the invitation and we’ll help.
A guest says the invitation won’t open.
Check the invitation has been paid for and sent: until then guests can’t open it. Then send the link again from the event page (Send it). It works in any browser, with no app or account needed.
Can I change the details after sending?
Yes. Open the event and choose Edit details. Guests see the change the next time they open the invitation, and guests who asked for updates are told.
How do I get a refund?
For purchases made in the iPhone app, refunds go through Apple: visit reportaproblem.apple.com. For purchases made on this website: if you’re charged and your invitation or card doesn’t go live, email us and we’ll fix it or refund you.
How do I report a photo or message?
In a photo album, tap Report on the photo. It’s hidden straight away while the host takes a look, and we’re told too. We act on every report within 24 hours. For anything else, email us.
How do I delete my account?
Sign in and go to Account, then Delete my account. You can choose whether your events go too. In the app it’s under the Account tab.
Who can see my guests’ details?
Only you, as the host, and any co-hosts you add. Guests never see each other’s details, and hosts never see guests’ email addresses. More in our privacy policy.
Tadavite is made by Wild Hearts Publishing PTY LTD, 50 Krantzcke Cct, Nicholls ACT 2913, Australia. Terms · Privacy